Insurance broker WTW announces launch Artificial Intelligence Workforce Transformation Solutions This helps companies focus AI on areas where it expects increased productivity and growth benefits through redesigned jobs, roles and strong adoption among employees.
The solution is based on WTW’s extensive proprietary data on jobs, skills and workflows and is designed to address the urgent need of CEOs and boards of directors to transform investments in AI into productivity gains and competitive advantage.
The solution combines two of WTW’s AI-enabled diagnostic tools: Its WorkVue Agent clearly displays the automation potential of all work across an organization, while ChangeVue establishes the most suitable areas for adoption to pinpoint priority areas for AI implementation.
Flexible AI workforce transformation solutions allow multiple entry points to address a range of client needs – identify where AI will deliver the greatest productivity gains, redesign jobs, and align roles, skills and total rewards to accelerate enterprise-wide adoption of change.
WTW said it discovered powerful insights by applying its WorkVue Agent to industry-wide job and skills information. For example, analysis of 900 occupations highlighted the scale and variability of potential automation across roles, including:
- 60-70% of tasks are in highly structured roles such as operational, administrative and clerical functions
- Up to 75% of repeatable tasks in industrial and frontline roles, and
- 20-35% of tasks are professional and judgment-intensive roles.
Importantly, this shows the potential for large-scale task reconfiguration and human-machine integration, and lays the foundation for adapting roles and right-sizing the workforce.
Spearheading this research and co-leading this solution are two of WTW’s senior leaders and foremost thinkers in the field of workforce effectiveness: Suzanne McAndrew and Shai Ganu. McAndrew is also WTW’s global employee experience practice leader, and Ganu is also the global executive compensation and board advisory practice leader.
Julie Gebauer, President of Health, Wealth & Careers at WTW, commented: “AI Workforce Transformation provides executive leaders with the evidence they need to add AI where it will best drive productivity and growth and act faster than competitors who are still guessing.”
“Boards don’t need more theory about AI, they want precision. As boards’ responsibilities expand to human capital governance, fiduciary responsibility now means understanding exactly where AI creates value and how work must be redesigned to capture that value. We’ve cracked that code,” Ganou said.
McAndrew noted the unique nature of AI transformation, saying: “This era calls for accelerated change. As AI reshapes jobs, workflows and organizational structures, getting the human experience right will turn disruption into a lasting competitive advantage. That’s why we believe that as AI changes work, people will make it better.”
Source: WTW
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