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Last year, a grieving traveler asked Air Canada’s chatbot about bereavement fees. The bot invented a refund policy that didn’t exist. The customer acted accordingly, the airline ended up in …
Customer agent bots with inadequate AI pose a growing risk to the brand Clio Read More
HowdenGlobal insurance brokerage group launches new U.S. airline business, powered by Julio Jimenezaviation practice leader. Jimenez is a seasoned leader whose experience and expertise in aviation are matched by his …
Howden names Jimenez as head of U.S. airlines; Liberty promotes Hyatt to head of North America distribution and customer engagement Clio Read More
At the MarTech conference in May 2026, a panel of marketing leaders addressed a persistent friction in the industry: how brands can create personalized customer experiences without crossing the line …
Create meaningful moments along the customer journey Clio Read More
Without deep and lasting customer trust, a long-term relationship is simply not possible. Build confidence in your technology’s ability to deliver results. It’s trust in you, in the people behind …
How to earn customer trust in the age of artificial intelligence Clio Read More
Technology-driven operating model Research shows that a broad corporate technology strategy is critical to business success. Part of this success is due to leaders’ ability to scale technology to drive …
Life insurance company reveals technology strategies to enhance customer experience | Insurance Blog Clio Read More
The industry has long viewed CRM platforms as little more than a campaign tool: a reliable digital notebook to store customer details, purchase history, engagement signals and past interactions. With …
How CRM became the backbone of customer engagement Clio Read More
Personal insurance is very price sensitive. As discussed earlier, Maintain an expense ratio of 20+% Not feasible for insurance companies. Beyond pricing, what can truly drive customer loyalty? How can …
Beyond premiums: What really drives customer loyalty? |Insurance Blog Clio Read More
In today’s competitive landscape, the lines between the products and prices offered by Asian insurance companies are increasingly blurring, forcing companies to find innovative ways to attract customer attention and …
Three Key Levers to Reshape Insurance Customer Relationships | Insurance Blog Clio Read More
We know the pressure of being told to “break down silos” while new ones seem to appear every time a new channel or tool is added to the stack. It …
Break free from the data prison with a roadmap to unified customer insights Clio Read More